Melbetapk Terms & Conditions — What You Need to Know Before You Start

By using the melbetapk website or mobile app, you are deemed to have fully read, understood, and agreed to these terms and conditions. If you do not agree with any of the terms, we recommend that you refrain from using the platform.

Melbetapk reserves the right to update these terms and conditions at any time. A notice will be posted on the website whenever changes are made. Continued use of the platform after any update constitutes acceptance of the revised terms.

These Terms & Conditions constitute a legally binding agreement between melbetapk and the member. melbetapk operates under an international gaming licence, and all activities are conducted in compliance with its terms.

To open an account on melbetapk, you must provide accurate and truthful information. Creating an account with false details is a violation of these terms, and melbetapk reserves the right to close such accounts and forfeit any remaining balance.

• A maximum of one account per person is permitted.
• The phone number, email address, and name provided at registration must be real and active.
• A copy of your National ID or passport may be required for KYC (Know Your Customer) verification.
• Withdrawals may be restricted until KYC verification is complete.
• It is the member's responsibility to keep their account password and login credentials confidential.

We strongly recommend enabling Two-Factor Authentication (2FA) to keep your account secure. If you suspect any unauthorised access to your account, contact melbetapk support immediately.

You must be 18 years of age or older to use melbetapk. This is non-negotiable and there are no exceptions. Protecting minors from gambling is one of melbetapk's core responsibilities.

• Providing a false date of birth at registration is strictly prohibited.
• Operating an account on behalf of a minor is also a violation of these rules.
• If your age is in doubt, melbetapk may request verification at any time.

All deposits and withdrawals at melbetapk must be made using a payment method registered in the member's own name. Using someone else's bKash, Nagad, or bank account is not permitted. This is required for security and anti-money laundering purposes.

Withdrawal requests are normally processed within the stated timeframe. However, additional time may be required for security checks or unusual activity. melbetapk aims to settle all withdrawal requests within a maximum of 72 hours.

Melbetapk offers a range of bonuses — including a welcome bonus, cashback, reload bonuses, and special promotions. Each bonus has its own terms, detailed on the bonus offers page.

• Each bonus can only be claimed once, unless the offer states otherwise.
• If you withdraw before meeting the wagering requirements, the bonus will be forfeited.
• Bonus abuse — such as claiming the same bonus from multiple accounts — is strictly prohibited.
• Bonuses may only be used for betting purposes and cannot be withdrawn directly.
• Melbetapk reserves the right to modify or cancel any bonus offer at any time.

Once a bet is confirmed on melbetapk, it cannot be cancelled unless the match or event itself is cancelled. Please review the amount and odds on the bet confirmation screen before proceeding.

• If a match is cancelled, the original stake is generally refunded.
• If a technical error occurs in the odds, melbetapk reserves the right to void the affected bet.
• Once odds displayed during live betting are finalised, they will not change.
• Melbetapk reserves the right to void bets placed at abnormal odds resulting from a system error.
• For cricket bets settled under DLS rules, the designated method will be applied.

Maximum bet limits vary by market and event. Special limits apply for high-roller members. Always check the limit for a specific market before placing your bet.

The following activities are strictly prohibited on melbetapk and will result in permanent account closure:

• Multiple Accounts: Operating multiple accounts by the same person or household.
• Bonus Abuse: Claiming the welcome bonus multiple times using different identities.
• Automated software: Placing bets using bots, scripts, or any automated means.
• Money Laundering: Using the platform to launder illegally obtained funds.
• Match Fixing: Knowingly placing a bet on a match suspected to be fixed.
• Account Sharing: Allowing another person to use your account.

Melbetapk believes betting is for entertainment, not as a source of income. To promote responsible betting, we offer the following tools:

• Setting daily, weekly, and monthly deposit limits.
• Option to take a voluntary temporary break (Self-Exclusion).
• Option to review account activity.
• Information on professional support for betting-related issues.

If you think you may have a betting addiction, please visit our Responsible Play Visit the page to use our self-control tools. Seeking help is not a weakness — it takes courage.

Melbetapk handles members' personal data with the utmost care. All transactions and information are protected by SSL 256-bit encryption. For full details on how we collect, use, and protect your data, please see our Privacy Policy on the page.

• Personal information is not shared with third parties.
• Payment information is encrypted and stored securely.
• Sharing data with regulatory authorities when required by law may be an exception.

Melbetapk may temporarily or permanently close an account under the following circumstances:

• Any violation of these Terms & Conditions.
• False or incomplete information provided during KYC verification.
• Unusual or suspicious transaction activity.
• Orders from a court or regulatory authority.
• At the member's own self-exclusion request.

In the event of permanent closure where no breach of terms has occurred, the account balance will be returned to the member's registered payment method. Where closure is due to a terms violation, the balance may be forfeited.

If you experience any issue with a bet, payment, or your account, please contact our live chat support or email us first. melbetapk typically responds within 24–48 hours.

1. Contact us via live chat

   Contact our support team through the app or website to report any issue in Bengali.
2. Send Details via Email

   For complex issues, send a screenshot and full description to support@melbetapk.life.
3. melbetapk will investigate

   The relevant team will review the complaint and issue a decision within 24 to 72 hours.
4. Right to resolution or appeal

   If you disagree with a decision, you have the right to appeal to the licensing authority.

Melbetapk may update these Terms & Conditions at any time as needed. Members will be notified of significant changes via email or in-app notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

If any part of these Terms is found to be invalid or unenforceable, the remaining terms will continue in full effect. Both English and Bangla versions of these Terms exist — in case of conflict, the Bangla version shall prevail.